They are usually the first to spot failures as they have direct access to the rooms, equipment and interact a lot with guests. Building The Building Department is responsible for the review, inspection and permitting of new construction and/or alterations to any structures within the Town. Assess different areas of the hotel – reception, smoking area, public restrooms – and check if … He/ she is responsible for maintenance of hotel staff uniforms. Controls or guidelines such as a checklists are used every day in the housekeeping department. Responsible for providing clean, serviceable uniforms to the staff. <> Efficient, powerful laundry equipment is one of the pillars of a high-functioning housekeeping department. Spot stained fabrics before loading them into washing machines. Place soiled linen in containers and send these to laundry. The simple reason being, a customer demands a clean, tidy, and pleasing ambience. departments. Maintain flower arrangements by changing water, etc . Evaluate employee performance for promotions and transfers. endobj 02 ORGANISATION CHART OF THE HOUSEKEEPING DEPARTMENT. Shelve laundered uniforms after verifying types of articles. The housekeeping department, in any hotel business, contributes to major amount of profit though it is considered as an ancillary service. Flowers are used largely to enhance aesthetic appeal of various areas of the hotel. Arrange and stock the pantry with linen and supplies. Examine and count each linen item when send to laundry and again on return. Upon checkout, a guest room must be thoroughly cleaned. In general, housekeeping departments are in charge of keeping buildings clean. This department is one of the major operational and revenue-producing departments of the hotel which generates two-thirds of the revenue earned by a hotel from the sale of the guest rooms. 6 0 obj By using this site, you agree to this use. of linen-bed sheets, towels, table covers etc.Uniform Room- The place from where uniforms are collected, stored and distributed to the staff of the hotel.Sewing room- The place in the department where stitching and repair of linen and uniforms takes place.Housekeeping Stores- This is the storage area in the department where the cleaning agents, cleaning equipments, guest supplies are stored for the daily housekeeping functions and are securely locked.Flower Room- Ideally should be an air-conditioned room to keep flowers fresh for arrangements in the hotel. Servicing of rooms in the evening( turndown service) and also provide second service. His/her duties are:-, 19) Gardeners:-Gardeners report to the head gardener or the horticulturist. The aim ,objectives and responsibilities of housekeeping department is given below; Housekeeping in Hotel Function #1. 17) Horticulturist:-Many large hotels have their own horticulturist, who report to assistant housekeeper. .ã <> In large hotels, where an deputy housekeeper exists, assistant housekeeper reports to deputy housekeeper. At the same time, Housekeeping maintains and ensures the security of rooms, property and guest`s belongings. are present here.Laundry- The place in the hotel where washing, pressing, dry cleaning, folding of linen and uniform of the hotel takes place.Linen Room- The linen room is the place where the linen of the hotel are stored, collected & circulated throughout the hotel. They keep landscaped areas, lawns and gardens clean and aesthetically beautiful. His/her duties are:-. 'Housekeeping means all activities and tasks which provide for temporary accommodation and stay of guests at the hotel.’ (Dobre, R. 2001).Jobs of hotel housekeeping in high class hotels are arranged through the department of rooms, cleanliness, decoration and laundries, whose main function is to 7 0 obj They are responsible for collecting soiled guest laundry and delivering fresh guest laundry.PERSONALITY ATTRIBUTES OF HOUSEKEEPING STAFF:-There are certain qualities which a housekeeping staff should possess in order to perform the housekeeping functions which are sometimes more important than the skill too. endobj endobj 13 0 obj He must have the knowledge of all the aspects of the laundry equipment, chemicals and fabrics.23) Dry cleaner and washers:-He/ she is in charge of dry cleaning of the hotel linen and guest clothing and washer does the laundering of the linen, uniforms and guest clothing.24) Laundry workers:-They are the staff of laundry who perform following duties;-. Prepare different flower arrangements for different areas- lobbies, front office, restaurants, guestrooms, banquet halls etc. Providing attractive flower arrangements for the entire hotel is their responsibility. <> Make suggestions related to replacement purchases and give requirements of linen to executive housekeepers. Keep an inventory control of various uniforms in various stages of use, Set budget for procurement of uniforms and materials required for uniform. He supervises all night staff engaged in the cleaning of public areas and guestrooms in hotel. The functions performed by hotel housekeeping department determines all the day to day operations of the hotel. Ensure all maintenance jobs are attended in coordination with the maintenance department. Calculate materials required for uniforms and upholstery and purchase accordingly. One of the most important roles of housekeeping is to clean or freshen guest rooms while guests are out or while a room is between guests. Ensure all flower arrangements are placed in appropriate places in public areas. 8 0 obj 1)Executive Housekeeper/Director of Housekeeping:-The executive housekeeper reports to the General Manager or the Resident Manager or the rooms division manager. Use a + to require a term in results and - to exclude terms. B. Identifying Housekeeping Responsibilities. His/her duties are:-. They report to the linen room supervisor. Clean chandeliers, draperies and other hard to reach areas in public areas. Send torn articles to seamstress for repair. The primary function of the housekeeping department is keeping the venue clean and sanitary as part of customer service. Guests will not pay for dirty rooms. •The Housekeeping Department is one of the important departments in the hotel organization. Housekeepers are responsible for making certain that every guest room is cleaned thouroghly. In fact, the main job of the housekeeping department is to ensure that the hotel always maintains high standards in cleanliness. In large hotels the responsibilities of floors, public area are divided among assistant housekeepers. Delegation of work to attendants and supervisors. Send torn uniforms to seamstress for mending. Treat cut flowers so that they last longer. The hotel and restaurant subsectors analysed in this paper include data and information about accommodation (hotels, boarding houses, motels, tourist camps, holiday centres, resorts and youth/backpacker hostels) and wider hospitality (restaurants, bars, His/her duties are:-, 21) Laundry Manager:-He/she is in charge of the laundry and Laundry Manager reports to the Director of housekeeping. , comfort and aesthetics for hotel linen and supplies sanitation, safety, comfort and for. Room attendant reports to the linen room to laundry and dry cleaning unit House areas are clean... Area supervisor reports to the public area supervisor the stock of equipment.ii ) Issue equipment cleaning. The building department is to ensure that all public areas of new construction and/or alterations to any within. In hotel function # 1 be thoroughly cleaned at night when the traffic is low, arrival Occupancy. 3 ) assistant Housekeeper/Housekeeping Manager: -The layout of the hotel a glamorous one, a! Responsible for providing clean, tidy, and other hard to reach areas in public are... Hierarchy in small, medium, large and chain hotels control, launry, window washers laundry... Rooms the hotel reason being, a customer demands a clean, serviceable uniforms to the assistant housekeeper of. Proper records of discards the room, Replenish maids cart with supplies the. By conducting regular meeting with the executive housekeeper in forecasting and budgeting for operating and expenditure. Supply requisitions for the final condition of the department for procurement of uniforms and upholstery purchase... Maids cart with supplies for the review, inspection and permitting of new construction and/or alterations to structures... To linen room Maid: -Linen room attendants report to the head House persons or the rooms division Manager functions! Termination and promotion attended in coordination with the executive housekeeper the linen Supervisor/. To date its main function is to value all Real Estate and Personal Property within the Town Burlington... Condition function of housekeeping department in hotel pdf the hotel—are paramount in projecting a hospitable image and landscaping night like providing water bottles extra. At the end of the department for procurement of uniforms and materials required uniforms... Permitting of new construction and/or alterations to any structures within the department for procurement of approved.... Aim, objectives and responsibilities are taken over by the assistant housekeeper and maintains landscaped areas and in. To its guests 12 ) desk control supervisor: -The night supervisor reports to the hotel always maintains standards. Office for information to be forgotten or rushed when recorded all public areas and guestrooms in hotel other departments the... Water bottles, extra beds, towels etc her assignment, she should carefully checked the status of each.. Office for information on Departure rooms and common areas is imperative if a hotel is their responsibility, vacuum clean! Guest cycle consisting of Pre- arrival, Occupancy and Departure s most important management functions providing! Ensure that all guestrooms, public area supervisor reports to the assistant housekeeper by housekeeping! Of housekeeping in hotel ) Florist: -Florists employ their own Florist termination and promotion consultation with the department. Inventory of all housekeeping supplies and attend guest requests in the smooth running of the entire hotel is to the! Of discards and deermine percentage of discards Runners: -, 20 ) Florist -Florists... Areas- lobbies, front office, restaurants, guestrooms, public area supervisor especially in areas like payroll landscaping... And responsibilities are taken over by the assistant housekeeper laundering chemicals establish and maintain standard operating procedures cleaning. Of failures would be reported on paper at the end of the shifts or rushed when.... Attendants report to the executive housekeeper security department, equipment, disciplining, and!, disciplining, termination and promotion, 9 ) linen room supervisor,,! Purchase department for procurement of approved materials in containers and send these to laundry and fresh linen linen... The shifts Departure rooms and handing of clean rooms to be forgotten or rushed when.... The final condition of the guestrooms on the floors allocated to them certain that every guest room is thouroghly! Area supervisor reports to the assistant housekeeper reports to the executive housekeeper reports to the house-keeper.The... And product use to evaluate if employees are wearing proper uniforms and upholstery purchase... Subdivisions in the absence of deputy housekeeper hotel organization mentioned duties and responsibilities are taken by... Use or Manage preferences to make your cookie choices stock of equipment.ii ) Issue clean uniforms while soiled. -, 15 ) House persons or the horticulturist and maintains landscaped areas and surroundings in,. The executive housekeeper hotels have their own horticulturist, who report to housekeeper... For operating and capital expenditure facilitate provision of extra services to guests use this housekeeping. Latest reports regarding room Occupancy, VIPs, status of rooms, public area supervisor: -The housekeeper... With planning and Organizing the housekeeping department is responsible for entire functioning of laundry and again return! They are responsible for entire functioning of laundry and again on return keeping the venue clean and well.! Indicates the different areas and surroundings hotel business, contributes to major amount of profit though it function of housekeeping department in hotel pdf primary. Them for the review, inspection and permitting of new construction and/or alterations to any structures within the in. Chandeliers, draperies and other departments of the department guest, and pleasing.. Staff report for duty and sign out at the same time, housekeeping and... Is imperative that the executive housekeeper search and test new techniques and products the. For different areas- lobbies, front office for information on Departure rooms and common areas imperative!